Service Terms

Fixed-price supported repairs

Published fixed prices apply to the stated supported repair service. For the £399.99 DQ200 hydraulic / mechatronic service, the fixed price covers the internal mechatronic repair required to resolve the supported hydraulic / pressure fault rather than one named component. Faults outside the stated service, such as clutch packs, mechanical gearbox damage, external vehicle faults or separate electronics faults, are not included.

No repair, no fee

If we cannot complete the supported repair, there is no repair labour charge. The customer arranges and pays courier charges in both directions, including where no repair is completed or no fault is found. Other third-party costs also remain the customer's responsibility.

Turnaround

Standard turnaround is 2 to 3 working days from receipt. Same-Day Priority applies where the unit arrives before 12:00 noon on a working day and the supported fault is confirmed and repairable. Courier transit time is separate and is not included in the repair turnaround.

Warranty

Completed repairs carry a 2-year warranty against recurrence of the fault we repaired. It does not cover unrelated new faults, gearbox mechanical damage, hydraulic failures outside the repair scope, water ingress, incorrect refitting or external vehicle faults.

Consumer rights

Nothing in these terms removes rights that cannot lawfully be excluded under UK consumer law.